RPA Developer Analyst

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Full-time

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Praha

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Hana Foitlová

Company description

Responsibilities

· Provide technical support (L1 – L2) and maintenance of RPA bots in Production.
· Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority to incidents in ServiceNow.
· Perform in-depth production incident troubleshooting, resolve any production incidents within defined SLA, and monitor the fixes to ensure impacted bots function correctly.
· Escalate incidents to Level 3 within defined SLA in compliance to Edwards RPA incident management process.
· Perform Root Cause Analysis on P1 and P2 incidents
· Develop Weekly and Monthly reports on bots performances and exceptions
· Perform trend analysis and root cause analysis on recurring incidents and defects, articulate the resolution and preventive actions, and provide input to Change Control process.
· Shift left -> ability to recognize trends and create user stories to tackle problems from the root
· Review and plan continuous improvements to ensure smooth running of RPA bots.
· Manage jobs and schedules in Orchestrator to ensure jobs recovery and execution as per defined schedules / business rules.
· Build and update knowledge base from incident and problem tickets
· Establish effective communication channels for a wide network of stakeholders

Requirements

· Have a solid understanding of RPA tools and related technologies including IDP
· Design, develop, and implement software bots using RPA technologies.
· Work with business stakeholders and IT teams to determine requirements and design solutions.
· Familiar with Edwards existing systems or can quickly learn to get up to speed.
· Conduct testing and debugging of RPA bots to ensure they function correctly.
· Stay up-to-date with emerging RPA technologies and advancements.
· Prepare and maintain technical documentation and training materials.
· Contribute to the development of RPA best practices and standards within the organization.
· Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines
· Fluency in English. Czech language is not required.

Our offer

· Competitive salary
· Place of work in the center of Prague
· Agile development and new technologies
· Cool team full of colleagues always willing to give an advice
· Meal ticket lump sum
· Flexi Pass (1000 CZK per month)
· International environment with everyday use of English

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