Global company, which is engaged in the development and production of components for the automotive industry.
- Provide break fix, troubleshooting service and fault investigation of site IT HW & OS
- Provide on-site IT Operations support for all IT HW and Operating systems
- Take ownership of all incidents, and initiatives affecting site’s IT environment regardless of which group is driving
- Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur
- Participate in on call duty as required in the local site
- Support local project implementations when they occur
- Ensure conformance and adherence to working procedures, secure information handling and keeping audit standards
- Execute incident, problem and change management processes using the designated tracking tool
- Local responsibility for asset management and consumption tracking, keeping asset database in line with actual
- Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting/exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally
- Single point of contact in case of any IT related topic on the site
- Provides internal preventive maintenance, testing, and repair of computer hardware
- Do what it takes to get business working including hands on intervention as required
- Perform other business tasks from team leader
- HW and SW support
- Phone systems
- Windows OS and Linux basics
- Knowledge of networks
- Asset management
- Problem and change management, ITIL processes
- Czech / Slovak language
- Communicative English
- A background in a stable, dynamically growing company
- A workplace with a friendly atmosphere
- Flexible working hours
- Meal vouchers
- 5 weeks of vacation
- Sick days